Shipping policy

Shipping Policy

Thank you for shopping with Favourites American. We aim to process and deliver your order as quickly and efficiently as possible.

1. Order Processing

All orders are processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation and tracking details if available.

2. Delivery Time

Delivery times may vary depending on your location and courier service. Estimated delivery times are:

  • Major cities: 2–4 business days

  • Regional areas: 3–6 business days

Please note that these are estimated delivery times and delays may occur due to courier services, weather conditions, or other unforeseen circumstances.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and order size.

From time to time, free shipping promotions may be offered on qualifying orders.

4. Order Tracking

If your order is shipped with a tracked courier service, you will receive a tracking number via email or SMS once your order has been dispatched.

5. Incorrect Address

Please ensure that your delivery address is correct when placing your order. Favourites American will not be responsible for delays or lost parcels caused by incorrect or incomplete delivery information.

If you notice an error in your shipping details, please contact us immediately so we can attempt to correct it before the order is dispatched.

6. Lost or Delayed Parcels

While we work with trusted courier partners, delivery delays may occasionally occur. If your parcel has not arrived within the expected timeframe, please contact us so we can assist in tracking the shipment.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your parcel with photos of the damaged item and your order number so we can resolve the issue.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@favouritesamerican.com
Phone/WhatsApp: [Insert Number]

Favourites American reserves the right to update this Shipping Policy at any time without prior notice.