Refund policy

 

Thank you for shopping with Favourites American. We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items according to the policy below.

1. Return Eligibility
Items may be returned within 7 days of receiving your order provided that:

• The item is unused, unworn, and in original condition

• All tags and packaging are still attached

• The item is not damaged or altered

We reserve the right to decline returns that do not meet these conditions.

2. Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:

• Worn clothing

• Items without original tags

• Clearance or sale items (unless defective)

3. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to reflect depending on your bank or payment provider.

4. Exchanges
We currently offer exchanges for size or defects, subject to stock availability. If the requested size is not available, a refund or store credit may be issued.

5. Return Shipping
Customers are responsible for the cost of return shipping, unless the item received was incorrect or defective.

We recommend using a tracked courier service, as we cannot guarantee that we will receive your returned item.

6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and your order number.

7. How to Request a Return
To start a return, please contact our support team with your order number and reason for return.

Once approved, return instructions will be provided.